HOSPITALITY TRAINING
OutcomeS
Improve ability to offer a genuine contact with your guest
Learn what you can do to make your guest truly feel welcome
See how to give optimal hospitality so that your guest will return
Practice various scenarios to strengthen your hospitality
Whether it’s an upscale restaurant, casual bistro, café, hotel or snackbar, all guests want to feel the same thing; to feel welcome and comfortable. In this hospitality training we take you through the five different stages of a guest's stay; starting with the moment your guest walks in, and ending with the farewell moment.
We have a passion for making guests feel welcome and wanted, and want to help strengthen your hospitality. This hospitality training will cover elements such as: how to make contact with your guest, how to greet them, and how to check up on them during their stay.
Learn the tools and insights in giving optimal hospitality to your guests! A fun, informative and interactive hospitality training filled with exercises to enhance your hospitality.
“People will forget what you said, forget what you did, but people will never forget how you made them feel. ”
